Having trouble connecting your Instagram account to your stack? Are all or some of your Instagram pages not appearing on the Social Access Tokens page after a "successful" connection?
This scenario often is caused when:
- Granting permissions by default has been disabled on your Facebook and/or Instagram Account(s)
- The Instagram account has been connected to the wrong Facebook page (happens more than you think)
- You do not have the proper permissions to the Instagram Account to begin with
Below are the steps that should be taken to help identify the root cause of the connection issue.
First step in the process is to remove Stackla as a Business Integration on the Users Facebook account. Navigate to https://www.facebook.com/settings?tab=business_tools, select Stackla and hit remove.
Next is to remove the current accounts on the Stacka side. Within your stack, navigate to Settings > General > Social Data Access and remove their FB Accounts.
Once done, we can now start the authentication process again by clicking on Connect Facebook and Instagram accounts.
If you successfully followed the first steps above, you will see a screen similar to below:
Click 'Continue as XYZ' and move to the second screen, which will have an option titled 'Choose what you allow'. Select this option BEFORE clicking 'OK'.
This will load a third screen, which includes a series of options. The primary options we need to check are:
- Access profile and posts from the Instagram business connected to your page
- Manage comments for the Instagram business connected to your page
- Access insights for the Instagram business connected to your page
Under each of these sections should be all the Instagram Business Page(s) that you hope to connect.
It is essential that the Instagram Business Accounts are listed and that they have an appropriate checkmark next to them.
If they aren't listed, then the Instagram Business Account(s) have not been properly connected to the Facebook Page, or you do not have permissions to that account.
If everything is listed as expected, each account has the checkmark next to it, you should be able to progress by clicking 'OK'. Now, all of your Instagram accounts should be connected to your stack!
Still not Seeing Instagram Connection
As a last resort:
- Revert the Instagram Business account back to a personal account (from the Instagram mobile app).
- Then re-convert back to a Business account (from the Instagram mobile app).